Definitions of Terms
‘We’, ‘I’, ‘us’ or ‘our’ shall refer to Sure Sell Group Ltd, registered in England and Wales (Company Number 11603453) (of which Courier West Midlands is a trading style)
‘Customer’ shall refer to the person or company with whom we contract for the carriage of goods.
‘Goods’ shall be any items contracted for carriage.
‘Personal information’ shall refer to information relating to a living individual who can be identified from information that is held by or is likely to be held by us.
We shall transport the goods from the pre-notified collection point to the pre-notified delivery point within the time agreed by both parties.
We may use any means or route we consider appropriate to deliver a reliable service. (Please see: “Calculation of Route Used”)
We may use our vetted sub-contractors to do part or all of the contract. All our sub-contractors offer the same high-quality service, health & safety standards and are fully insured.
Calculation of Route Used
Courier West Midlands uses the Satellite Navigation Apps and Google Maps systems to plan routes and the option used is “Fastest Route” and/or “Most Direct Route”. Our rates are based on this method of route calculation. We understand that some Customers prefer to use different methods of route calculation and we respect that; where a customer’s method calculates a shorter route, Courier West Midlands may need to adjust the price/mile charged subject to circumstances at any given time such as diversions, roads closures etc.
The customer must be the owner or have authority from the owner of the goods, to enter into a contract to transport the goods. Unless otherwise agreed, a Purchase Order number must be supplied to us by all customers to confirm authorisation.
The customer must provide an accurate description of the goods (to include weight and dimensions) and, where applicable, the goods must be properly packed and clearly labelled.
It is the customer’s responsibility to specify whether any labour or equipment for the purpose of loading or unloading goods is required. In the unlikely event that our driver has arrived to collect the goods and the customer had failed to notify us that assistance with lifting the goods is required, a cancellation charge is applicable and we will endeavour to find an alternative solution which will incur a new (additional) fee.
The customer will be liable for any extra costs incurred due to goods not disclosed to us.
Any illegal goods found within a consignment will be reported to relevant authority without prior notification to any other party.
The customer will make payment for the full invoice within the timescale agreed with us – Please see “Payment Terms” below.
We will not be liable for any consequential loss due to late delivery or damaged goods or any other reason.
We will not be liable for any loss or delay due to industrial action, an act of god or unforeseen traffic conditions including ferries and planes.
We will not be liable for any loss or damage or delay caused by customs, police or any other law enforcement officer.
Any claims must be made in writing within 7 working days of delivery.
Any passengers accompanying their goods or personal effects, do so at the customers or passengers own risk.
Existing, long-term customers on account: to ensure payment to be made in full within 30 days of invoice issue date. No exceptions unless otherwise agreed.
New customers: full payment must be made and received in advance, to obtain delivery confirmation.
Exceptions may be considered on a case-by-case basis, however, a deposit of 60% minimum must be paid and received in all cases, to obtain delivery confirmation.
All payments must be received in pound sterling (£).
Any bank transfer or BACS charges incurred are the responsibility of and must be covered by the customer.
We are under no obligation to provide any labour or equipment for the purpose of loading or unloading goods.
If special equipment is needed for the purpose of loading or unloading goods, it is the customer’s responsibility to ensure the equipment is available for both the collection and the delivery points or to notify us in advance and request whether such arrangements can be made by us.
The full amount is payable for any contract cancelled on arrival at the collection point.
The full amount is payable, minus the cost of the fuel calculated at that time, for cancellations made within 24hrs and prior to the driver’s departure from the depot / our premises.
For new clients, and where a deposit has been received, a refund minus 20% to cover our administration time, will be made for any contract cancelled more than 24 hours from the collection time.
All quotations are given on the basis of prompt acceptance by the customer unless withdrawn by us.
We shall be liable for loss or damage to goods in our possession that are due to our own negligence.
The maximum amount that can be claimed at present is up to £10,000 (Our Insurance Certificates can be viewed at any time upon request). If you need more insurance than this please contact us.
In accordance with the Data Protection Act 1998, we’ll take all necessary steps to ensure that personal information held by us is processed fairly, lawfully and securely.
All our employees & subcontractors who have access to personal information are obliged to respect the confidentiality of your personal information.
Please contact us if you have any questions not covered here and we will be happy to give you the information you require.